Security & Privacy Policy

Privacy Statement

Fair Deal Elder Care Ltd t/a Emer Lavin Eldercare (“the company”) is committed to respecting and protecting your privacy and would like you to feel safe when you give the company personal details. The company will always clearly identify itself in correspondence and on its website. The principal business of the company is to provide information for clients who are looking at options in relation to elder care. In order to function the company will request information, some of which will be personal data. The company is open and honest with individuals about how their data is processed.

Privacy & Security Policy

The company may request that you provide the company with information about yourself in order to facilitate the provision of services, to provide you with relevant information and respond to your requests. This information will often consist of personal data. The company maintains privacy practices with respect to data that is collected offline and online, and this policy covers both methods of data collection and use. The company complies with the EU General Data Protection Directive (GDPR) for the collection, use and retention of all personal data.

What information will the Company gather?

In general, you may visit the company website without identifying yourself or revealing any personal information. The company may collect domain information from your visit to customise and improve your experience on its website. The website may collect certain information from your visit including the date, time of your access, the pages you accessed, the name of the internet service provider and the internet protocol (IP) address by which you are accessing the internet, and the internet address from which you linked to the company site if applicable. The company may use this information to better understand how the website is being used in order to improve its performance.

Some portions of the website may request that you give the company information about yourself from which the company is able to identify you, such as your name, e-mail and other address. Data may be collected from you by email. In terms of offline acquisition of information, data may be collected from you in person. The person who is gathering information from an individual must inform the client of the purpose for gathering the data, whether or not it will be shared with third parties, how long it will be held for and who they can contact if they wish to see a copy of their personal data. Information is stored on a password protected computer. Information is also stored in a manual file which is kept in a locked drawer with restricted access.

Data that is recorded should be accurate and complete and be entered into records in accordance with data protection guidelines. Corrections will be promptly made when inaccuracies, mistakes, misleading information or incomplete information is brought to light.

Use of the information gathered by the company

When the company collects information about you, the company intends to tell you why it is asking for the information and what it intends to do with said information. You will have the option of not providing the information in which case you may still be able to access some services, although you may not be able to access all services provided by the company. Data will not be held for longer than is necessary. The information which the company collects about you is used to provide or arrange for the provision of services and respond to your requests. It may also be used to verify your identity, send you information, or contact you in relation to updates in relation to eldercare that the company believes may be of interest to you after you have chosen to opt-in.

Sharing information with third parties

In certain instances, the company may make information available to third parties with whom you have a relationship, where the third party is providing services on behalf of Fair Deal Elder Care Ltd t/a Emer Lavin Eldercare. The company will only provide those third parties with information that is necessary for them to perform the services and the company will take measures to protect your information. If the company deems it necessary the company will enter a contract with the third party in relation to data protection. The information which the company collects may be used, stored, and processed in the EU or UK. The company may disclose information that it has collected about you if required to do so by law, or when necessary to protect the rights of the company or its employees.

Transit of information outside the premises of the company should only occur with the correct authorisation and should be kept to a minimum. Where outside transit is necessary, all reasonable precautions must be taken to ensure the security of the information before, during and after transit. Laptops, portable mobile devices and /or files containing personal information or confidential organisational information should be locked securely in the boot of any car used to transport said items. Information should not be left unattended in a vehicle, especially overnight.

Access to your Data

Requests for access to personal data made by the individual to whom the data pertains must be made in writing. A standard data access form is available online and upon request at Responses to such requests will be made within 30 days of receipt of such request. Before making a response to such a request the following criteria must be met:

• Is the data personal data?
• Is the person requesting the data the bona fide owner of the requested data?
• Does the data relate specifically to the individual?
• Are there any references to third parties that should be withheld?
• Has the request been made in writing?

Once a request is granted, this must be recorded on the file.

Data security

It is the intention of the company to strictly protect the security of your personal information, honor your choice for its intended use and carefully protect your data from loss, misuse, unauthorised access or disclosure, alternation or destruction. Adequate security measures will be in place to protect the safety and integrity of data under the control of the company. Personal data that is no longer ‘live’ or current will be archived. Data will be kept in the archive for as long as appropriate for financial or other legal reasons or if it might be necessary for historical or statistical research. Duplicate records set up in error will be destroyed. Suitable back-up facilities, e.g. hard copy, off-site data servers, will be put in place to protect data in the event of disruption.

Data Destruction

Disposal of records must maintain the confidentiality of the information contained in the records and avoid accidental loss or disclosure of the contents of the records. The approved method of destruction is shredding, either internally or by a third party approved by the manager. A Third party destruction certificate will be retained in the Data Protection folder.

How to update and/or amend the personal information you have provided

You are entitled to know whether the company. holds information about you and (subject to certain limitations) to have access to that information and have it corrected if it is inaccurate or out of date. If you wish to exercise your right of access to information held by the company or to update your details under your right of rectification or erasure, please e-mail your request to together with proof of identity.

Business relationships

This website may contain links to other websites. The company is not responsible for the privacy practices or the contents of such websites.

Contacting us

If you have any questions or comments about our privacy notice or practices, please contact the company. The company may modify or update this privacy notice from time to time without prior notice. You are encouraged to check this notice often so that you can continue to be aware of how the company is protecting your personal information. Continued use of the rest of the website will constitute consent to the contents of this privacy notice as it may be modified from time to time.